ITIL 4 Foundation Practice Exam

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How is 'design and transition' important in service management?

It establishes post-implementation reviews
It ensures products and services meet expectations
It focuses merely on IT infrastructure
It handles only customer feedback

The correct answer is: It ensures products and services meet expectations

The significance of 'design and transition' in service management fundamentally revolves around the assurance that products and services meet expectations. This aspect encompasses various activities involved in the planning, designing, and transitioning of new or changed services, ensuring that they align with the needs and demands of the business and its stakeholders. Focusing on understanding requirements, integrating services into the existing environment, managing risks, and adhering to quality standards are all crucial components of the 'design and transition' phase. By ensuring that services are thoughtfully designed and effectively transitioned, organizations can deliver value and enhance customer satisfaction. This proactive approach also reduces the likelihood of issues arising post-deployment, thus fostering a smoother implementation experience. While aspects such as post-implementation reviews, customer feedback, and IT infrastructure are relevant in their own rights, they do not capture the comprehensive purpose of 'design and transition,' which is fundamentally about meeting expectations and delivering quality services from the outset.