ITIL 4 Foundation Practice Exam

What is a key outcome of effective release management practice?

1. High service downtime

2. Increased service availability

3. Reduced costs for new services

4. Decreased documentation requirements

The correct answer is: Increased service availability

A key outcome of effective release management practice is increased service availability. Release management is crucial in ensuring that new or changed services are deployed smoothly and with minimal disruption to existing services. This practice involves planning, scheduling, and controlling the build, testing, and deployment of releases, while also ensuring that they meet quality standards. By effectively managing releases, organizations minimize the risk of service outages and disruptions, leading to improved reliability and availability of services. This proactive approach ensures that services remain operational and can better meet the needs of the business and its customers. In contrast, other options do not align with the fundamental objectives of release management. High service downtime contradicts the aim of maintaining and enhancing service availability. Reduced costs for new services may be an indirect benefit, but the primary focus of release management is not cost reduction; it's more about achieving quality and reliability. Finally, while documentation is important, a decrease in documentation requirements could lead to increased risks and misunderstandings during the release process, which is not a desirable outcome in effective release management.