ITIL 4 Foundation Practice Exam

What is the focus of organizational change management practice?

1. Reducing operational costs

2. Implementing changes smoothly by managing human aspects

3. Establishing new policies and regulations

4. Enhancing technology use in the workplace

The correct answer is: Implementing changes smoothly by managing human aspects

The focus of organizational change management practice is fundamentally about implementing changes smoothly by managing the human aspects involved in the transition. This practice recognizes that any change within an organization can impact its people significantly—whether it’s changes in processes, technologies, or organizational structures. By concentrating on the human aspects of change, this practice aims to help employees understand, commit to, and adopt new ways of working. It involves effective communication, training, and support systems to ensure that all members of the organization are prepared and can adapt to the changes. The goal is to minimize resistance and increase the likelihood of successful change implementation, ultimately leading to a more effective transition that aligns with the organization’s objectives. The other options may touch on important aspects of an organization but are not representative of the core focus of organizational change management practice. For instance, while reducing operational costs and enhancing technology might support the change process, they are not the primary aim of managing organizational change. Similarly, establishing new policies and regulations could be a result of change but does not encapsulate the intent to manage the human element effectively.