ITIL 4 Foundation Practice Exam

What is the primary objective of organizational change management?

1. To reduce costs associated with change

2. To make changes quickly without planning

3. To ensure successful implementation and lasting benefits

4. To create new product lines

The correct answer is: To ensure successful implementation and lasting benefits

The primary objective of organizational change management is to ensure successful implementation and lasting benefits. This involves systematically guiding individuals, teams, and the entire organization through changes in processes, tools, and culture. Successful change management aims not only to implement changes effectively but also to ensure that the improvements are sustainable over time, embedding them into the organization's practices and culture. By focusing on achieving long-term benefits, organizational change management emphasizes the need to prepare, support, and help individuals and teams transition smoothly. It includes assessing the impact of changes, addressing resistance, and providing the necessary training and resources to enable stakeholder engagement and acceptance. The other options lack the holistic perspective required for effective change management. While reducing costs associated with change is important, it does not capture the comprehensive aim of ensuring that changes are beneficial. Making changes quickly without proper planning often leads to chaos and failure rather than success. Lastly, creating new product lines is more specific to product management or development rather than encapsulating the broader aim of organizational change management.