ITIL 4 Foundation Practice Exam

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What outcome results from accumulating technical debt?

Enhanced system reliability
An increased workload due to workarounds
Improved project timelines
A more efficient resource allocation

The correct answer is: An increased workload due to workarounds

Accumulating technical debt leads to an increased workload due to workarounds. Technical debt refers to the concept of choosing an easy solution now instead of using a better approach that would take longer. When shortcuts are taken, it often results in a system that requires more effort to maintain and manage over time. As the technical debt grows, teams may find themselves implementing various workarounds to address unforeseen issues that arise from the initial shortcuts. These workarounds can complicate processes, create additional tasks, and ultimately lead to a more complex system that is difficult to manage. This increased workload can divert resources away from new development or improvements, thus affecting the overall productivity of the team and the quality of the service or product. In contrast to the other options, which imply positive outcomes or improvements in systems or processes, the accumulation of technical debt inherently leads to greater complexity and challenges in managing IT systems, highlighting why increased workload due to workarounds is the most relevant result.