ITIL 4 Foundation Practice Exam

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Which aspect of service is concerned with being fit for purpose?

Utility
Warranty
Output
Outcome

The correct answer is: Utility

The aspect of service that is concerned with being fit for purpose is utility. In the context of ITIL, utility refers to the functionality offered by a service to meet a particular need. It essentially answers the question of whether a service does what it is supposed to do, thereby fulfilling the customer's requirements. When a service is described as being "fit for purpose," it means that it provides the necessary features and functions that allow the customer to achieve their goals or tasks. For example, if a software application has the specific capabilities required to perform a certain business function effectively, it is considered to be fit for purpose. Therefore, utility is closely tied to ensuring that the service delivers the features that the customer desires, making it essential for meeting customer expectations. This foundational concept is critical for service providers as they design and deliver services that genuinely add value to their users.