ITIL 4 Foundation Practice Exam

Which choice best describes the obtain and build SVC activity?

1. Ensuring stakeholder collaboration and engagement

2. Making sure service components are available as needed

3. Defining service processes and workflows

4. Delivering timely updates to stakeholders

The correct answer is: Making sure service components are available as needed

The obtain and build service value chain activity primarily focuses on acquiring and developing the necessary resources and service components to deliver services effectively. The correct description emphasizes the importance of ensuring that all service components—such as technology, people, and processes—are readily available and appropriately configured to meet service demands. This aspect of the service value chain is crucial, as having access to the right components at the right time directly impacts the ability to fulfill service requests and achieve desired outcomes. Availability of resources enables service providers to build new or enhance existing services that can create value for both the service provider and customers. In contrast, the other choices focus on different aspects of service delivery. Collaborating with stakeholders is critical for aligning services with their needs but does not specifically address the technical aspects of obtaining and building service components. Defining service processes and workflows is vital for operational efficiency, yet it is more about the structure of service delivery rather than the actual provision of components. Delivering updates to stakeholders, while important for communication and transparency, is related to stakeholder engagement and feedback loops rather than the direct activity of obtaining and building. Each alternative represents essential elements of service management but does not encapsulate the primary focus of the obtain and build activity.