ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Which of the following describes the term availability?

The capacity for a service to meet user demand
The reliability of a service over time
The performance of a service when needed
The ongoing support provided to users

The correct answer is: The performance of a service when needed

The term availability specifically refers to the performance of a service when it is needed, indicating how accessible or operational the service is at any given time. In the context of ITIL, availability ensures that users can access the service and fulfill their requirements without interruptions. This is crucial for maintaining service levels and ensuring that business operations can continue smoothly without significant downtime. Understanding availability also involves recognizing the importance of meeting user demands and expectations whenever the service is called upon. While other concepts related to capacity, reliability, and support are valuable in assessing overall service quality, they do not capture the direct relationship that availability holds with users' immediate needs for performance at that specific time.