ITIL 4 Foundation Practice Exam

Which of the following is NOT one of the 6 Key Activities of the Service Value Chain?

1. Plan

2. Improve

3. Contract

4. Engage

The correct answer is: Contract

The concept of the Service Value Chain is central to ITIL 4 and consists of six key activities that contribute to the creation and delivery of services. These activities are designed to work in a flexible, interconnected manner, allowing for the efficient flow of work and value co-creation between service providers and consumers. The six key activities of the Service Value Chain are: 1. Plan – This activity involves understanding the current situation, aligning objectives, and creating plans to ensure the organization's activities support strategic outcomes. 2. Improve – This activity focuses on continual improvement in the organization's services, practices, and outcomes. It emphasizes using feedback and performance data to refine and enhance service delivery. 3. Engage – This activity ensures good relationships with stakeholders, including customers, users, and other interested parties, facilitating effective communication and collaboration. 4. Design & Transition – This involves designing new or changed services and ensuring they are effectively transitioned into operations. 5. Obtain/build – This activity pertains to acquiring or building the services required to meet the customer needs. 6. Deliver & Support – This relates to the ongoing delivery of services and support to customers and users. The term "Contract" does not represent one of the six key activities of the Service Value Chain. While contracting may be