ITIL 4 Foundation Practice Exam

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Which of the following is an outcome of effective performance measurement?

Increased paperwork and documentation
Improved alignment with stakeholder expectations
Reduction in service delivery times
Enhanced communication with partners

The correct answer is: Improved alignment with stakeholder expectations

An outcome of effective performance measurement is improved alignment with stakeholder expectations because performance measurement tells organizations how well they are achieving their goals and meeting the needs of their stakeholders. By continuously monitoring and assessing performance against predefined metrics, organizations can gather valuable insights into areas where they may be falling short or performing well. This knowledge allows organizations to make informed decisions about adjustments or enhancements required to better align services and outcomes with what stakeholders value and expect. Effective performance measurement also fosters communication and transparency within the organization, contributing to stakeholder trust and satisfaction. It aligns practices and outcomes with strategic goals, ensuring that everyone – from employees to stakeholders – has a common understanding of success criteria. As a result, performance measurement becomes a key driver in facilitating an organization’s responsiveness to stakeholder needs and expectations.