ITIL 4 Foundation Practice Exam

Which of the following principles focuses on collaboration and visibility?

1. Start where you are

2. Collaborate and promote visibility

3. Think and work holistically

4. Focus on value

The correct answer is: Collaborate and promote visibility

The principle that focuses specifically on collaboration and visibility is the one that emphasizes the importance of working together effectively and ensuring that all relevant information is shared openly among team members and stakeholders. This principle aims to break down silos within organizations, fostering a culture of cooperation where everyone is engaged in achieving common goals. Promoting visibility ensures that all team members have access to necessary information and insights, which helps in making informed decisions and enhancing overall service delivery. The other principles offer valuable insights into different aspects of service management but do not directly target the concepts of collaboration and visibility to the same extent. For example, starting where you are encourages leveraging existing resources and capabilities before making significant changes, while thinking and working holistically focuses on understanding the interconnectedness of various components within an organization’s services and practices. Finally, focusing on value emphasizes delivering benefits to customers and stakeholders, which may indirectly support collaboration but does not specifically address it.