ITIL 4 Foundation Practice Exam 2025 – All-in-One Guide to Master Your ITIL Certification!

The primary effect of digital transformation on traditional business models is the evolution to meet empowered customer needs. In a rapidly changing digital landscape, customers have more access to information, increased choices, and higher expectations regarding their interactions with businesses. This shift compels organizations to adapt their business models, leveraging technology and data analytics to enhance customer experiences.

Digital transformation facilitates greater personalization, faster response times, and improved service delivery, all of which are vital for aligning with customer demands. Thus, businesses evolve not just in terms of products and services but also by rethinking processes, structures, and strategies to become more agile and responsive. This alignment with customer expectations often leads to new opportunities for revenue generation and market expansion, further cementing the importance of digital transformation in evolving business practices.