ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Change Control aims to maximize what?

The number of IT new product launches
The speed of help desk response times
The number of successful IT changes
The size of the IT department

The correct answer is: The number of successful IT changes

Change Control, as a practice within ITIL, focuses on ensuring that changes to IT services are made in a managed, systematic way to minimize risk and maximize benefits. By maximizing the number of successful IT changes, organizations can ensure that service delivery meets business requirements without introducing unnecessary disruptions or failures. Successful changes are crucial because they align with the organization's objectives, improve service quality, and enhance overall performance. This involves assessing changes for potential impacts, planning their implementation carefully, and ensuring that all stakeholders are engaged and informed throughout the process. Focusing on maximizing successful changes allows teams to learn from previous implementations, improving processes and practices over time, thereby contributing to continuous improvement. Other options like increasing product launches, improving help desk response times, or expanding the size of the IT department do not directly relate to the core objective of Change Control, which prioritizes the effective and safe implementation of changes to optimize service management.