ITIL 4 Foundation Practice Exam

Deployment management practice is responsible for what?

1. Creating documentation for software updates

2. Moving new or changed components to live environments

3. Testing service components for quality assurance

4. Monitoring service usage

The correct answer is: Moving new or changed components to live environments

The deployment management practice is fundamentally focused on the process of moving new or changed service components into live environments. This encompasses the planning, scheduling, and execution of all the activities associated with deploying software updates or changes to IT services. By ensuring that these components are deployed correctly, deployment management helps to minimize risks related to service disruption and promotes a smooth transition from development to production. The importance of this practice lies in its role in ensuring that service enhancements or fixes are rolled out not just effectively, but also in alignment with organizational objectives and customer expectations. In this context, deployment management facilitates the ability to deliver value more consistently and enhances the resilience of IT service management. While documentation for software updates, quality assurance testing, and monitoring service usage are critical components of IT service management, they fall outside the primary focus of deployment management itself. Documentation aids in knowledge sharing and compliance, testing is essential for ensuring quality before deployment, and monitoring helps in understanding service performance post-deployment. However, the central responsibility of deployment management specifically pertains to the actual act of moving those components to live environments.