ITIL 4 Foundation Practice Exam

In ITIL, what is meant by the term 'driver'?

1. A factor that has no impact on strategy

2. Something influencing strategy, objectives, or requirements

3. An event that has occurred within an organization

4. A tool used to automate processes

The correct answer is: Something influencing strategy, objectives, or requirements

The term 'driver' in ITIL refers to something that influences strategy, objectives, or requirements. This concept is significant because drivers can shape the direction of an organization’s IT strategy, prompting changes in processes, services, and overall service management practices. It encompasses any factor that can lead to the need for transformation or adaptation within the IT service management landscape. Understanding drivers is crucial for organizations to align their IT services with their business goals effectively. These drivers can stem from various sources, such as market trends, customer demands, regulatory changes, or technological advancements, all of which can necessitate adjustments in strategy to ensure that the organization remains competitive and responsive to its environment. The other options do not encapsulate the broader implication of what a driver is within the ITIL framework. For instance, referring to a factor with no impact on strategy misses the fundamental significance of drivers entirely. Likewise, describing drivers as events or as tools does not accurately represent their role in influencing strategy and objectives.