ITIL 4 Foundation Practice Exam

In service management, what does validation confirm?

1. That a service is priced correctly

2. That the system, product, or service meets the agreed specification

3. That the product is market-ready

4. That user feedback is positive

The correct answer is: That the system, product, or service meets the agreed specification

The correct answer is that validation confirms that the system, product, or service meets the agreed specification. This concept is foundational in service management, where validation ensures that the output aligns with the established requirements and expectations laid out during the planning and design phases. It assesses whether the service or product delivers what it was intended to provide, ensuring that it satisfies the specified criteria set by stakeholders. This process is critical in maintaining quality control and alignment with organizational goals, ensuring that deliverables not only exist but also add value as intended. In contrast, the other options touch on important aspects of service management but don’t specifically refer to validation. Pricing correctness, market readiness, and user feedback relate to different contexts such as financial viability, market analysis, and customer satisfaction respectively, which, while significant, are not the primary focus of the validation process itself.