ITIL 4 Foundation Practice Exam

In the Continual Improvement Model, which step is immediately before 'Did we get there'?

1. How do we get there?

2. Take action

3. What lessons can we learn?

4. What is the vision?

The correct answer is: Take action

The step that immediately precedes "Did we get there" in the Continual Improvement Model is "Take action." This step is crucial because it involves implementing the defined improvement activities or interventions that were determined earlier in the process. By taking action, organizations move from conceptual planning to practical execution, which is essential for assessing outcomes later in the model. Only after actions have been undertaken can the organization effectively evaluate if the desired improvements and objectives were achieved. This direct correlation ensures that any assessments of progress and effectiveness are based on real, actionable efforts put into place to drive improvement. In the context of the Continual Improvement Model, understanding this sequence is vital; it allows for a structured approach to improvements and a clear pathway to assess results, learn from experiences, and establish future goals.