ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

'Optimize and automate' suggests that organizations should do what with their resources?

Use human intervention in all processes
Utilize resources effectively to add maximum value
Increase manual processes to ensure quality
Focus solely on technology without considering human input

The correct answer is: Utilize resources effectively to add maximum value

The correct choice highlights the importance of effectively utilizing resources to maximize the value they provide to the organization. In the context of ITIL 4, "optimize and automate" emphasizes the need for organizations to streamline their processes, reduce waste, and enhance efficiency through intelligent use of technology and people. The aim is to create a synergistic approach where both human skills and technological tools work together to improve service delivery and value creation. Focusing solely on human intervention or increasing manual processes contradicts the principles of optimization, as these approaches often lead to inefficiency and may hinder productivity. Similarly, prioritizing technology without considering the human aspect overlooks the essential contributions of a skilled workforce, which is crucial in driving successful outcomes. Therefore, effectively utilizing resources to harness their full potential aligns perfectly with the goal of adding maximum value within the organization.