ITIL 4 Foundation Practice Exam

The act of permanently withdrawing a service from use can be called:

1. Reevaluation

2. Retirement

3. Modification

4. Decommissioning

The correct answer is: Retirement

The term that refers to the act of permanently withdrawing a service from use is retirement. In the context of ITIL (Information Technology Infrastructure Library), retirement of a service signifies that it has reached the end of its lifecycle and is no longer needed or relevant to the organization. This process often involves careful planning and execution to ensure that all dependencies are addressed, data is archived or migrated as necessary, and stakeholders are informed about the change. Although decommissioning can sometimes be used in similar contexts, it is generally more associated with the process of taking down systems, applications, or components rather than an entire service. Modification refers to changes made to a service to improve or adapt it, while reevaluation typically involves assessing the current value or performance of a service rather than permanently withdrawing it. Therefore, retirement is the most accurate and appropriate term to describe the concept in question.