ITIL 4 Foundation Practice Exam

The practice of Service Configuration Management primarily concerns itself with what aspect?

1. Managing financial budgets for services

2. Ensuring accurate information about configuration items

3. Developing new services for market needs

4. Training staff on service delivery

The correct answer is: Ensuring accurate information about configuration items

The practice of Service Configuration Management focuses on ensuring accurate information about configuration items, which are the individual components that make up a service or product. This practice is critical because it helps organizations maintain a comprehensive and up-to-date database regarding the various components of their IT infrastructure. Accurate information about configuration items enables effective decision-making and supports other IT service management practices, such as change management, incident management, and problem management. By having precise data, organizations can quickly assess the impact of changes, resolve incidents more efficiently, and ensure the overall stability of IT services. The other options, while important in their own right, do not directly align with the core function of Service Configuration Management. For instance, managing financial budgets pertains to financial management rather than configuration management, developing new services is linked to service design and development, and training staff on service delivery relates to knowledge management and training practices, not specifically configuration management. Thus, the emphasis on configuration items and their accurate management is what solidifies option B as the correct focus of this practice.