ITIL 4 Foundation Practice Exam

What are goods in the context of ITIL?

1. Tangible resources transferred from provider to consumer

2. Intangible values earned by service providers

3. Service agreements between providers and consumers

4. Digital assets owned by consumers

The correct answer is: Tangible resources transferred from provider to consumer

In the context of ITIL, goods are defined as tangible resources that are transferred from the service provider to the consumer. This includes physical items such as hardware, equipment, or any other material assets that can be delivered as part of a service offering. The concept emphasizes the physical nature of goods, making it clear that they can be touched and owned, which distinguishes them from intangible services or other forms of value. While intangibles, service agreements, and digital assets play significant roles in the overall service landscape, they do not fall under the definition of goods as understood in ITIL. Goods are specifically focused on the material aspects of services, thereby underlining the physical transfer involved in many service interactions.