ITIL 4 Foundation Practice Exam

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What defines a 'live environment' in IT service management?

A testing ground for new services
A controlled environment for service delivery
An area for decommissioned services
A workspace for administrative tasks

The correct answer is: A controlled environment for service delivery

A 'live environment' in IT service management refers to an operational setting where services are actively delivered to customers and users. This environment is fully functional and is where real-time interactions and transactions occur. It includes the actual deployment of services that have successfully passed testing phases and are now in use. In this context, the term "controlled environment" highlights the governance and management of the live environment, ensuring that it operates seamlessly, adheres to defined service level agreements (SLAs), and is subject to monitoring and controls. This management is crucial because it allows organizations to maintain service quality, respond to incidents, and manage changes effectively without disrupting ongoing service delivery. The other options describe scenarios that do not align with the definition of a live environment. A testing ground for new services represents a development phase, while an area for decommissioned services indicates a location for services that are no longer active. A workspace for administrative tasks focuses on operational overhead rather than service delivery, further distinguishing these environments from a live environment where direct service provision occurs.