ITIL 4 Foundation Practice Exam

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What defines a quick win in an organizational context?

An improvement requiring significant investment
An improvement that provides a return on investment in a short time with minimal effort
An immediate change in organizational structure
A large scale improvement initiative

The correct answer is: An improvement that provides a return on investment in a short time with minimal effort

A quick win in an organizational context is defined as an improvement that provides a return on investment in a short time with minimal effort. This concept is crucial for organizations looking to build momentum and demonstrate the value of change initiatives with limited risk and resource expenditure. Quick wins are typically low-hanging fruit that can lead to visible and tangible results, fostering confidence and support for further improvements. This approach is essential in organizational change management as it helps to create a positive environment where stakeholders see the benefits of continuous improvement. By achieving fast results, organizations can motivate teams, build credibility, and often pave the way for more extensive changes that may require more time and effort to implement. The other options describe scenarios that do not align with the principle of a quick win. Significant investments, immediate changes in structure, or large-scale initiatives usually involve more complexity, strategic planning, and resources, which are contrary to the characteristics of quick wins.