ITIL 4 Foundation Practice Exam

What do warranty requirements typically involve?

1. Functional requirements outlined in project management plans

2. Non-functional requirements captured from key stakeholders

3. Marketing strategies for product promotion

4. Employee performance metrics

The correct answer is: Non-functional requirements captured from key stakeholders

Warranty requirements are integral to the value proposition of a service or product, specifically focusing on the assurance that the service will operate correctly and meet users' needs. Non-functional requirements capture aspects such as reliability, availability, performance, and security, which are critical in establishing a warranty. When addressing the needs of key stakeholders, understanding non-functional requirements ensures that the service can be delivered consistently and meets the agreed-upon conditions. For example, if stakeholders require a certain level of uptime or response time, these factors would be part of the warranty, guaranteeing that the service can be relied upon as per those specifications. On the other hand, while functional requirements and employee performance metrics have their own significance in a project, they do not pertain to the overarching assurance that a service will function consistently and perform at an acceptable level. Marketing strategies relate to the promotion of a product rather than the technical assurances provided by its warranty. Thus, understanding non-functional requirements is essential in defining warranty aspects effectively.