ITIL 4 Foundation Practice Exam

What does a change model provide in the context of IT service management?

1. A repeatable approach to the management of a specific type of change

2. A guideline for hardware configuration settings

3. A database for storing change records

4. A framework for assessing change impacts

The correct answer is: A repeatable approach to the management of a specific type of change

A change model in IT service management provides a repeatable approach to the management of a specific type of change. This is crucial because it helps organizations apply consistent and efficient processes to handle changes, ensuring that they are executed with minimal disruption to services. By standardizing how certain types of changes are managed, teams can improve their response times, reduce risks associated with changes, and enhance overall service reliability. The success of change management relies heavily on having predefined processes, which can be easily followed and adapted as necessary. This includes steps for planning, approval, implementation, and review of changes. A well-defined change model also helps in communication across teams, ensuring everyone understands the process and their roles within it. In contrast, while guidelines for hardware configuration settings or databases for storing change records can be important aspects of change management, they do not provide a structured methodology for managing the changes themselves. Similarly, frameworks for assessing change impacts are valuable but serve a different purpose and do not focus specifically on the overall management of change. The primary function of a change model is to ensure consistency and repeatability in the change management process, facilitating smoother transitions and reducing the likelihood of errors.