ITIL 4 Foundation Practice Exam

What does a management system primarily do?

1. Establishes marketing strategies

2. Enables the achievement of policy objectives

3. Implements cost-cutting measures

4. Focuses on human resource management

The correct answer is: Enables the achievement of policy objectives

A management system primarily enables the achievement of policy objectives by providing a structured approach to managing an organization's processes and resources. This involves setting clear policies, defining objectives, and establishing the necessary procedures to ensure those objectives are met effectively and efficiently. By aligning organizational activities with strategic goals, management systems facilitate continuous improvement and help ensure that all aspects of the organization are working towards the same purpose. This alignment is crucial for maintaining accountability and measuring the success of policy implementation over time. In contrast to the other options, establishing marketing strategies primarily pertains to sales and marketing functions rather than the broader scope of management systems. Implementing cost-cutting measures suggests a reactive approach to financial management rather than a proactive management framework. Lastly, focusing on human resource management covers only one area of an organization's functions, while a management system encompasses various processes, including HR, operations, and financial management, to achieve comprehensive organizational objectives.