ITIL 4 Foundation Practice Exam

What does a mission statement provide for an organization?

1. A detailed plan for operational procedures

2. A short description of purpose and intentions

3. A comprehensive financial outlook

4. An annual report for stakeholders

The correct answer is: A short description of purpose and intentions

A mission statement is crucial for an organization as it articulates the core purpose and intentions behind its existence. This succinct description serves several functions, including guiding decision-making, aligning stakeholders with the organization's values and objectives, and providing clarity about what the organization aims to achieve. By outlining the fundamental reason for being, a mission statement helps to inspire and motivate employees and informs customers and the community about what to expect from the organization. It does not delve into operational specifics, financial details, or performance evaluations, which are covered by other documents such as operational plans, financial reports, or annual reviews. This makes the short description of purpose and intentions the correct and most relevant choice.