ITIL 4 Foundation Practice Exam

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What does a request for change (RFC) describe?

A summary of past changes made to a service
A proposed change used to initiate change control
A framework for evaluating service impacts
A system for tracking user requests

The correct answer is: A proposed change used to initiate change control

A request for change (RFC) is fundamentally a formal proposal to modify any component of the IT service management framework, and it serves as a crucial initiation point for change control processes. The RFC includes details such as what the proposed change entails, the reasons for it, the potential implications, and any resources required for its implementation. The essence of the RFC is to facilitate a structured approach to change management, ensuring that all changes are evaluated, approved, and implemented in a controlled manner. By submitting an RFC, stakeholders can help ensure that changes are aligned with business goals and that they do not adversely affect the existing service or infrastructure. In contrast, the other options do not accurately capture the purpose of an RFC. While summarizing past changes, evaluating service impacts, or tracking user requests are all important facets of service management, they do not represent the core function of an RFC, which is to propose changes and initiate the change control process.