ITIL 4 Foundation Practice Exam

What does compliance mean in the context of IT services?

1. The act of ensuring correct billing practices

2. The act of ensuring that a standard or set of guidelines is followed

3. The process for conducting security audits

4. The requirement for backup and disaster recovery plans

The correct answer is: The act of ensuring that a standard or set of guidelines is followed

In the context of IT services, compliance refers to the act of ensuring that a standard or set of guidelines is followed. This encompasses adherence to laws, regulations, and internal policies that govern how services are managed and delivered. By following these standards, organizations can mitigate risks, enhance security, and ensure that their services meet necessary quality and safety requirements. The other options, while relevant to IT service management, are more specific practices rather than encompassing the broad concept of compliance. Correct billing practices focus on financial aspects, security audits are about assessing vulnerabilities and risks, and backup and disaster recovery plans pertain to continuity and data protection strategies. Each of these topics falls under the umbrella of compliance but does not fully capture its essence as the adherence to established guidelines and regulations.