ITIL 4 Foundation Practice Exam

What does configuration refer to within ITIL?

1. The total number of configuration items in a service

2. An arrangement of configuration items that work together to deliver a service

3. A process for auditing IT asset usage

4. The scheduling of IT service maintenance

The correct answer is: An arrangement of configuration items that work together to deliver a service

In the context of ITIL, configuration refers to an arrangement of configuration items that work together to deliver a service. This understanding is crucial because configuration management is a key practice within service management that focuses on maintaining information about configuration items, which are the components that make up services. Each configuration item can include hardware, software, documentation, and any other components necessary for a service to function. The successful arrangement of these items is essential to deliver services effectively and ensure that they meet the needs of the organization and its customers. This option emphasizes the importance of how configuration items interconnect and function collectively, which is a core concept in the ITIL framework. Understanding configurations in this way helps service management professionals recognize how components interact, which is fundamental for effective service delivery, change management, and incident resolution.