ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What does it mean to retire a service?

To upgrade the service for better performance
To temporarily pause the service offering
To permanently withdraw the service from use
To transfer the service to another organization

The correct answer is: To permanently withdraw the service from use

Retiring a service means to permanently withdraw the service from use. This process occurs when a service is no longer needed, is being replaced by a new or more efficient service, or does not meet business requirements anymore. The retirement phase ensures that users and stakeholders are informed, any necessary data is handled appropriately, and resources can be reallocated effectively. In the context of ITIL, this is an important aspect of lifecycle management, as it allows organizations to streamline their service portfolio and focus on those services that are current and valuable. It is a strategic decision that is often based on careful analysis of the service's performance, relevance, and alignment with organizational objectives. By retiring services that are no longer effective, businesses can enhance efficiency and better meet stakeholder needs.