ITIL 4 Foundation Practice Exam

What does organizational resilience enable an organization to do?

1. Adapt to planned changes in strategy

2. Anticipate and respond to unplanned external influences

3. Increase profit margins on services

4. Enhance internal workflow efficiency

The correct answer is: Anticipate and respond to unplanned external influences

Organizational resilience is fundamentally about an organization's ability to prepare for, respond to, and recover from unexpected disruptions or changes in the environment. This characteristic allows organizations to anticipate and effectively respond to unplanned external influences, whether they be economic shifts, technological advancements, or social changes. By fostering resilience, an organization can maintain operational continuity during crises, ensuring that it is not only surviving but also able to adapt and thrive amid challenges. This adaptability is crucial, as many external influences are beyond the control of the organization. Effective anticipation and response mechanisms allow the organization to mitigate risks and take advantage of opportunities presented by these changes. While other options might pertain to different facets of organizational performance, such as planned strategic changes or internal workflows, they do not encapsulate the primary essence of resilience, which is centered around dealing with the unpredictable and ensuring long-term sustainability in a constantly changing landscape.