ITIL 4 Foundation Practice Exam

What does organizational resilience ensure?

1. Quick adaptation to changes in market demand

2. Ability to anticipate and respond to unplanned external influences

3. Maintenance of existing operational strategies

4. Low dependency on technology resources

The correct answer is: Ability to anticipate and respond to unplanned external influences

Organizational resilience fundamentally ensures the ability to anticipate and respond to unplanned external influences. This capability is critical in today’s dynamic business environment, where organizations often face unexpected challenges such as economic shifts, natural disasters, technological disruptions, or changes in legislation. By fostering resilience, organizations can develop strategies and frameworks that allow them to not only respond to these external pressures effectively but also to integrate lessons learned into future planning. This proactive stance enables a company to minimize disruption and maintain operational continuity even in the face of adversity. Through this lens, resiliency underlines the importance of being flexible and adaptive, which enhances an organization’s overall stability and long-term viability. While quick adaptation to changes in market demand is important for an organization, it is typically a component of resilience but does not encompass the entirety of what resilience means. Similarly, maintaining existing operational strategies may not adequately prepare a company for unforeseen challenges, as it can create a rigid approach rather than an adaptable one. Lastly, low dependency on technology resources may provide a certain level of independence, but it does not equate to the broader capacity for resilience, which includes strategic planning and risk management in a holistic manner.