ITIL 4 Foundation Practice Exam

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What does service continuity management practice ensure?

  1. Maximizes service profitability

  2. Maintains service availability during a disaster

  3. Increases the number of service offerings

  4. Reduces service delivery costs

The correct answer is: Maintains service availability during a disaster

Service continuity management practice is crucial in ensuring that an organization can maintain and restore its services effectively during and after a disaster. This practice involves planning and preparing for potential disruptions, enabling the organization to respond to incidents swiftly and minimize downtime. By focusing on maintaining service availability during a crisis, service continuity management helps protect both the organization’s operations and its customers, ensuring that essential services are sustained even in challenging circumstances. This proactive approach not only safeguards services but also instills confidence in stakeholders, knowing that there is a robust strategy in place to handle unforeseen events. The other choices may relate to different practices within IT service management, but they do not directly address the primary goal of service continuity management.

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