ITIL 4 Foundation Practice Exam

What does the obtain/build value chain activity ensure?

1. That financial accounts are balanced

2. That service components are available and meet specifications

3. That employee satisfaction is monitored

4. That market research is conducted regularly

The correct answer is: That service components are available and meet specifications

The obtain/build value chain activity is a critical part of the service value chain in ITIL 4, focusing on the creation and acquisition of service components. This activity ensures that the necessary resources, tools, and service components are either sourced from external providers or built internally to meet specified quality criteria. By emphasizing that service components are available and meet their design specifications, this activity plays a vital role in delivering value through effective service provision. It ensures that all elements needed for service delivery align with the operational requirements and expectations set forth during the service design phase. While financial management, employee satisfaction, and market research are important aspects of organizational success, they are not the primary focus of the obtain/build activity. This activity is specifically about ensuring that the tangible components required to deliver services are properly obtained or constructed according to the required standards, thereby enabling efficient and effective service delivery in the organization.