ITIL 4 Foundation Practice Exam

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What does the term “event” signify in ITIL?

Normal procedures being followed
Any change of state with importance
Scheduled maintenance tasks
Approval of changes

The correct answer is: Any change of state with importance

In ITIL, the term "event" refers specifically to any change of state that has significance for the management of a service or IT infrastructure. This can apply to a wide range of situations, from routine operations to unexpected incidents. An event might indicate a significant occurrence that needs attention, such as a failure in a system, a successful completion of a job, or the detection of conditions that may need follow-up actions. By monitoring and managing these events effectively, organizations can ensure they respond promptly and appropriately, thereby maintaining service quality and minimizing disruptions. The other options focus on aspects of processes or procedures, but do not capture the broader meaning of an event. Normal procedures being followed do not necessarily indicate a significant change of state, while scheduled maintenance tasks are predefined activities that do not meet the criteria of an event unless unexpected changes occur during them. Lastly, the approval of changes is a part of a change management process that centers around formal procedures rather than the significance of state changes in the IT environment.