ITIL 4 Foundation Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the ITIL 4 Foundation Exam with comprehensive multiple choice questions and flashcards. Each question offers hints and explanations. Ace your exam with confidence!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What does the term 'utility' refer to in the context of IT service management?

The cost of a service
The functionality offered by a product or service to meet a particular need
The speed of service delivery
The longevity of a product

The correct answer is: The functionality offered by a product or service to meet a particular need

In IT service management, the term 'utility' specifically refers to the functionality offered by a product or service to meet a particular need. This concept is integral to the ITIL framework, as it emphasizes the importance of how well a service fulfills the requirements of customers. Utility ensures that services are not just available but are capable of delivering value by effectively addressing the specific objectives and goals of users. Utility can also be thought of in terms of the "what" of a service—what it does and how it helps in achieving specific outcomes for users. This is distinct from the broader concept of 'warranty,' which relates more to the quality, availability, and reliability of the service provided over time. By focusing on utility, organizations can ensure that their services are designed and delivered to provide the best possible value to their customers, aligning with their business needs and enhancing overall satisfaction.