ITIL 4 Foundation Practice Exam

What does warranty indicate in the context of ITIL?

1. The value provided by a service

2. Assurance that a product or service meets agreed requirements

3. A guarantee of service delivery time

4. The cost effectiveness of a service

The correct answer is: Assurance that a product or service meets agreed requirements

In the context of ITIL, warranty refers to the assurance that a product or service meets agreed requirements. This concept emphasizes the reliability, availability, and security of a service. Warranty encompasses several aspects, such as ensuring that a service will perform as expected under normal conditions and that it adheres to predefined specifications and standards. When discussing warranty within ITIL, it is crucial to highlight that it is distinct from utility, which focuses on the value and functionality provided by the service. Therefore, warranty ensures that users can trust that the service will be delivered as promised, fulfilling the agreed-upon criteria and conditions. This assurance is foundational for building confidence in service delivery and maintaining customer satisfaction, ultimately contributing to effective service management. The other options do not capture the essence of warranty within ITIL. Value and cost-effectiveness pertain to different aspects of service management, specifically regarding utility and financial considerations, rather than the assurance of meeting specified requirements.