ITIL 4 Foundation Practice Exam

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What information does a configuration record contain?

The budget allocated for IT services
Details about a configuration item and its lifecycle
Contact details of IT personnel
Performance statistics of various applications

The correct answer is: Details about a configuration item and its lifecycle

A configuration record contains critical details about a configuration item (CI) and its lifecycle. This encompasses information such as the CI's attributes, its status, relationships with other configuration items, and any changes made to it throughout its lifecycle. Understanding these details is essential for effective configuration management, as it helps organizations maintain a complete and accurate inventory of their IT assets and services. The lifecycle aspect is particularly important because it allows organizations to track how configuration items evolve over time, including their creation, modifications, and eventual retirement. This thorough documentation supports better decision-making, impact analyses, and change management processes, enabling IT teams to maintain service integrity and reduce risks associated with changes. The other options, while relevant in some contexts, do not pertain specifically to the contents of a configuration record, which is foundational in ITIL practices for managing and maintaining IT services effectively.