ITIL 4 Foundation Practice Exam

What is a benefit of continuous integration / continuous delivery?

1. Reduction of manual oversight in deployments

2. Improved customer engagement strategies

3. Streamlined communication between departments

4. Enhanced employee training programs

The correct answer is: Reduction of manual oversight in deployments

A benefit of continuous integration and continuous delivery (CI/CD) is the reduction of manual oversight in deployments. This is primarily due to the automation of the entire software delivery process, which allows for more frequent and reliable releases. By automating tasks such as code integration, testing, and deployment, CI/CD minimizes the need for manual checks and interventions that are often prone to human error. The automation afforded by CI/CD pipelines leads to predictable and repeatable processes, allowing teams to deploy code changes more quickly and with greater confidence. This can significantly improve the overall efficiency of software development and operations, as teams no longer need to manually oversee each deployment, enabling them to focus on more strategic tasks and innovations. In contrast, while improved customer engagement strategies may result from better software delivery, it is not a direct benefit of CI/CD itself. Streamlined communication between departments is essential for successful implementation of CI/CD, but it's more of a process benefit rather than a direct outcome. Enhanced employee training programs, although beneficial to overall team performance, are not a benefit of the CI/CD methodology specifically but could support its implementation.