ITIL 4 Foundation Practice Exam

What is a change model used for?

1. A standard approach to managing types of change

2. A statistical analysis of service performance

3. A documented set of policies for IT management

4. A process for training staff on change management

The correct answer is: A standard approach to managing types of change

A change model is defined as a standardized approach used to manage types of change within an organization. It provides a consistent framework that outlines processes, activities, roles, and responsibilities associated with different kinds of changes. By implementing a change model, organizations can ensure that changes are executed in a controlled manner, reducing risks involved with implementation and increasing the likelihood of successful outcomes. Such a model facilitates the assessment, approval, and scheduling of changes, which enhances efficiency and promotes a structured environment for both minor and major changes. This standardization helps teams communicate effectively, ensures compliance with regulations, and allows for easier tracking and reporting of changes made to services or infrastructure. In contrast, other options don't reflect the specific purpose of a change model. While statistical analysis of service performance could support decision-making around changes, it is distinct from the management of changes themselves. Similarly, documented policies and training processes are important aspects of overall IT management but do not specifically pertain to the systematic approach a change model provides for handling changes.