ITIL 4 Foundation Practice Exam

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What is a key benefit of establishing external partnerships in ITIL?

Reduced need for internal resources
Access to specialized services and expertise
Improved financial liabilities
Compliance with regulatory requirements

The correct answer is: Access to specialized services and expertise

Establishing external partnerships in ITIL provides access to specialized services and expertise, which is a significant benefit. Organizations may not have all the necessary skills or capabilities internally to meet every service requirement or to innovate effectively. By forming partnerships with external service providers, businesses can leverage specialized knowledge, tools, and technologies that they might lack. This collaboration allows them to enhance their service offerings, improve operational efficiency, and drive innovation without the need to invest heavily in developing those capabilities in-house. Accessing external expertise also supports the organization’s ability to stay competitive within the rapidly evolving IT landscape, ensuring they can utilize the latest industry best practices and technologies. This is particularly beneficial for complex or highly specialized areas where finding skilled talent internally would be challenging or time-consuming.