ITIL 4 Foundation Practice Exam

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What is a key benefit of effective Service Configuration Management?

Faster service deployment times
Accurate and reliable configuration information
Increased profitability for the organization
Improved staff training programs

The correct answer is: Accurate and reliable configuration information

Effective Service Configuration Management provides accurate and reliable configuration information, which is crucial for maintaining the integrity and stability of IT services. This reliability ensures that stakeholders can access current and correct information about the configuration of services, which facilitates better decision-making processes in terms of service planning, implementation, and maintenance. Having dependable configuration data allows organizations to quickly identify, assess, and respond to incidents, changes, and improvements in the IT environment. This leads to enhanced operational efficiency and reduced risks associated with service configurations, thereby contributing to overall service quality. While other choices may appear relevant, such as faster deployment times or increased profitability, they may only be indirect results of having accurate configuration information rather than primary benefits. The core value of Service Configuration Management lies in the precision and dependability of the data it provides, forming the foundation for effective service delivery and management.