ITIL 4 Foundation Practice Exam

What is a key outcome expected from conducting a business impact analysis (BIA)?

1. A comprehensive marketing plan

2. A clear understanding of vital business functions

3. An assessment of employee productivity

4. A detailed customer service guide

The correct answer is: A clear understanding of vital business functions

Conducting a business impact analysis (BIA) is essential for organizations seeking to identify and understand the critical functions that are vital to their operations. The key outcome of a BIA is a clear understanding of these vital business functions, which helps organizations prioritize their resources and efforts in the event of a disruption. During the BIA process, organizations evaluate how various events can impact their operations, which helps to identify which functions are critical for maintaining business continuity. This information forms the basis for developing effective recovery strategies and ensures that the organization can continue to deliver essential services even in adverse circumstances. While marketing plans, employee productivity assessments, and customer service guides are important for various organizational functions, they are not the primary focus of a BIA. The outcome of a BIA specifically pertains to understanding core business operations and their significance, making this a crucial step in effective risk management and organizational resilience.