ITIL 4 Foundation Practice Exam

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What is a major benefit of using a structured work instruction?

It simplifies project management tasks
It enhances clarity and consistency in performing activities
It reduces training time for new employees
It streamlines customer feedback collection

The correct answer is: It enhances clarity and consistency in performing activities

Using a structured work instruction significantly enhances clarity and consistency in performing activities. This approach provides a clear framework and guidelines for employees to follow, ensuring that everyone understands their roles and responsibilities. With a well-defined set of instructions, variations in how tasks are executed are minimized, which helps maintain quality and ensures that processes are followed uniformly across the organization. This uniformity can lead to improved outcomes, as tasks are performed according to the same standards and expectations. Having a clear structure also aids in communication among team members, facilitating better teamwork and collaboration. Overall, this structured approach contributes to a more efficient work environment and increases the likelihood of achieving desired results.