ITIL 4 Foundation Practice Exam

What is a mission statement?

1. A short summary of financial goals

2. A long-term strategic plan

3. A description of the overall purpose and intentions of an organization

4. A schedule of operational activities

The correct answer is: A description of the overall purpose and intentions of an organization

A mission statement serves as a foundational element for an organization, articulating its overall purpose and intentions. It outlines what the organization aims to achieve, reflecting its core values and objectives. A well-crafted mission statement communicates to stakeholders — including employees, customers, and investors — the guiding principles of the organization, helping to align efforts and clarify the organization's identity within its industry. By clearly stating why the organization exists and what it seeks to accomplish, a mission statement provides direction and inspiration. This serves not only to motivate staff but also to foster trust and loyalty among customers who resonate with the organization's purpose. In contrast, options focusing on financial goals, strategic plans, or operational schedules do not encapsulate the essence of a mission statement. Financial goals are typically short-term targets related to profit and revenue, while a long-term strategic plan outlines where the organization aims to be in the future without necessarily expressing its core purpose. A schedule of operational activities details the tactical steps to be undertaken but does not communicate the underlying mission that drives these activities.