ITIL 4 Foundation Practice Exam

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What is a Request for Change (RFC)?

A formal request for feedback
A description of a proposed change used to initiate change control
A list of services requiring updates
A review of prior change requests

The correct answer is: A description of a proposed change used to initiate change control

A Request for Change (RFC) serves as a formal proposal for an alteration to any component of an IT service or its baseline. RFCs are crucial in ensuring that change control processes are adhered to within an organization, allowing for a structured and documented method of overseeing modifications. When an RFC is raised, it includes details about the change proposed, such as its objectives, benefits, risks, and potential impacts on existing services. This level of detail is essential for the change management team to assess the request effectively, consider potential consequences, and decide whether or not to authorize the change. This careful documentation and initiation of the change control process are fundamental to effectively managing changes while minimizing disruptions and maintaining service quality. By having a systematic approach to handling requests for changes, organizations can ensure that all stakeholders are informed and that changes are implemented smoothly and in alignment with the organization's goals.