ITIL 4 Foundation Practice Exam

What is a work instruction?

1. A plan for team project allocation

2. A guideline for information security

3. A detailed description to perform an activity

4. A summary of meeting minutes

The correct answer is: A detailed description to perform an activity

A work instruction is essentially a detailed description or step-by-step guide that outlines how to perform a specific activity or task. It serves as a reference document designed to ensure consistency and accuracy in the execution of processes within an organization. Work instructions are crucial for operational efficiency, as they provide clear, unambiguous, and actionable guidance to employees, helping them to follow standard procedures without deviation. This is particularly important in complex processes where precision is necessary to maintain quality. The other choices refer to different types of documents or plans. A plan for team project allocation involves assigning responsibilities and resources for projects, while a guideline for information security offers policies or principles to protect organizational data. A summary of meeting minutes captures discussions and decisions made during a meeting, but it does not provide explicit instructions for performing a task. Therefore, the key characteristic of a work instruction is its role in providing detailed procedural information to ensure effective task completion.