ITIL 4 Foundation Practice Exam

What is performed during a risk assessment?

1. Implementation of new technology

2. Review of user satisfaction surveys

3. Identification, analysis, and evaluation of risks

4. Development of a service catalogue

The correct answer is: Identification, analysis, and evaluation of risks

During a risk assessment, the primary focus is on the identification, analysis, and evaluation of risks. This process involves systematically determining what potential risks exist, understanding their nature and implications, and assessing the likelihood and impact of these risks on the organization’s objectives and operations. Identifying risks is vital as it allows organizations to foresee issues that could hinder their effectiveness or threaten their assets. Analyzing risks helps in understanding how these risks might manifest and affect the organization. Evaluating risks provides the criteria to prioritize them based on their significance, which enables informed decision-making regarding risk management strategies. Completing this comprehensive assessment is integral to ensuring that appropriate measures are in place to mitigate or manage identified risks effectively. Other options such as implementing new technology, reviewing user satisfaction surveys, or developing a service catalog may play a role in overall service management and improvement but do not specifically reflect the core components of a risk assessment process. Those activities contribute to different aspects of service delivery but do not focus on the systematic evaluation of risk, making them less relevant in the context of this question.