ITIL 4 Foundation Practice Exam

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What is recovery in ITIL terms?

The process of updating system software
The activity of returning a configuration item to normal operation after a failure
A method of preventive maintenance
A strategy for employee training

The correct answer is: The activity of returning a configuration item to normal operation after a failure

Recovery in ITIL terms refers specifically to the activity of returning a configuration item to normal operation after a failure. This highlights the focus on restoring services and ensuring that the functionality of IT services is reinstated as quickly and effectively as possible following an incident or disruption. This concept is crucial as it aligns with the overall ITIL objective of delivering value to customers through the reliable operation of services. Recovery procedures ensure that business continuity is maintained and that the impact of incidents on the organization is minimized. The other choices do not accurately define recovery within the ITIL framework. Updating system software pertains to maintenance activities rather than recovery, preventive maintenance is a practice aimed at preventing failures rather than addressing them after they occur, and employee training strategies fall outside the direct context of IT service management, focusing instead on human resources and skill development.